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  • TechNest Report | TNR » Archive of 'Aug, 2009'

    Mac sales way up, ultra-portable Mac on the way, and other thoughts

    MacDailyNews.com is reporiting on a TheStreet.com article that Apple is selling Macs at a record pace. They estimate that Mac sales could beat analyst estimates by almost 400,000 units. They estimate that this could bring in an extra $600 million in revenue.They are also reporting on the much-rumored ultra-portable notebook that will weigh “less than 2 pounds” and have either a 10 or a 12 inch screen.

    That’s it for the news, now the commentary! (Aren’t you excited?). First I’ll tackle the sub-notebook. It’s great that they are working on this (or at least are rumored to be) and I think demand for these ultra-portable notebooks is increasing. It must be noted here, however, that this notebook must be usable – great battery life, and an overall balance of portability and general computing power are essential. I still haven’t made up my mind about having an optical drive built-in, but knowing Apple, they will probably figure a way to get it in there. Now is where I have another minor problem with Apple: there aren’t enough notebooks in their current lineup (and won’t be enough with the ultra-portable notebook either) to cover the great range of consumers. Their only “consumer-level” offering in the notebook space is the MacBook 13″ that starts in price at around $1100. The next step up is the 15″ MacBook Pro model – obviously targeted at the professional level. Is Apply implying that as a non-pro consumer, I only need 13″ of screen real estate on my notebook? Dell, HP, and every other PC manufacturer thinks differently and it is reflected in their respective notebook offerings. To me it is also blatantly simple: get a 15″ MacBook out for the regular consumer – not the “professional”. It can be plastic (as opposed to the Pro line’s aluminum) and doesn’t need to have the high-end GPU or CPU options that the Pro model has. Offer it for a starting price of $1300-1400 and they will have another hit on their hands.And while I’m on the subject of re-thinking the portable line-up, let’s offer some BTU stand-alone GPUs in all portable Macs. Don’t limit my GPU choices, especially when it comes to the MacBook Pro line. The non-pro line can have an option of the Intel GMA or a mid-range dedicated GPU, but the Pro models need to have more than one option for graphics processing.

    And now to the other part: sales. Apple is picking up pace in its computer sales. The iPod, iPhone and iTunes are great catalysts in this. The brand recognition is high and people aren’t afraid of the word “Mac” anymore (or at least less afraid of it than they were ten years ago). Assuming this continues at an accelerating pace for the next few years (at it most likely will, unless Apple makes some really bad decisions), the Windows PC vendors will need to find a way to differentiate themselves not only from one another, but from Apple. Apple has one thing that no other PC manufacturer has: OS X. They also have very well-designed products (let’s talk computers here, though) and their store experience is unbeatable. The offer “the whole package”. Consumers will be drawn to that over the years, since more and more software services become web-based and platform-independent and thus Windows will begin to play a smaller role in the type of software we will be using.Thus, PC vendors will need something that’s much more intriguing than a shiny copy-cat PC design (think: Dell – an almost blatant, albeit poorly-executed, knockoff of Macs) to get the vote of the customer. What will it be? Price? Something else? An openness to Linux? No crap-ware preinstalled? I’ll be following them closely and as soon as I smell a change in the winds, I’ll let you know.In the mean time (if you still have time remaining), go to Audible and subscribe to an audio book. I recommend Harry Potter… or whatever you like.

    Posted in Apple, Blogroll, Business, Decisions, PC vendors

    iPhone Wi-Fi music store update live

    I got a newsletter from Apple today that includes a recap of HD podcasts. While reading the newsletter on my iPhone, I accidentally tapped the screen and much to my surprise it opened up iPhone Safari and gave this message from apple’s site:Snapshot 2007-09-20 19-19-54There is one caviat here for those with unlocked phones: you need to update to the latest iTunes and possible iPhone firmware, which might/might not disable your unlock Try it on your iPhone if you dare and let me know how it went! I won’t be doing it on my unlocked iPhone any time soon, that’s for sure (or until it’s confirmed that it doesn’t lock it back up).Alex

    Posted in Blogroll, Uncategorized

    Apple: two strikes down (one to go)

     Apple v Customers

    Open Letter to Apple

    September 19, 2007 

    Apple Apple Apple. You make great, innovative, useful products to say the least. I love you as a company and love seeing how much more successful you’ve become over the last decade. However, you’ve made some wrong turns lately. The one delivered on September 5th you quickly rebounded from. But this rebound was only caused by the many complaints you received. Is that how you treat your most loyal (dare I say “fan-boy”) customers who wait in line for your product, sleep outside your stores in anticipation, pay high monthly prices for contracts (from which you receive a hefty cut) with AT&T, and recommend you to their friends and family? Lucky for you, Apple, that brief customer exasperation has passed – but in the eyes of many – your amazing innovative reputation had been made a little murky. 

    But now again? Why is it that current owners of iPod games need to purchase the same games again (for the same prices) just so they would work on your new iPods? At what point do you stop caring about the costumer satisfaction – which not only depends, as you must know, on your products – but on their prices? Did the memo not reach everyone at Apple about these iPod games? Did the marketing department forget about current users and simply decide to give them the short end of the stick? As you surely must know, these current users are the ones who gave you the chance to make these new iPods in the first place. Their spending for your products and services allowed you as a company to push the R&D to its limits on the new iPods. Who dropped the ball?

    This is really simple: don’t rip off your customer. This move is a pure rip off and makes the customer trust you even less. You are slowly turning into the vendor at the supermarket who, after selling me ten green apples for $5, charges me another $5 to carry them out of the store in a plastic bag because my hands are full. The point is, this practice is unacceptable and it is becoming common place for you to mistreat the customer. You really need to rethink your strategies about how you treat those who pay your bills; the first time you got lucky. This time we will have to see. Granted, the fiscal effect on the consumer this time around is not as big as the first time, but it’s not the morally (and socially) correct way to treat your customer, period.

    If there is a third time, you might lose much more credibility and consumer trust. Do the right thing, Apple: offer current iPod game owners the reformatted games for the new iPods for free. That’s the way you should have done it from the start.

    You are a company that makes complicated technology simple to use. Make this simple, without the sorry technological excuse of the iPod OS being re-engineered; the consumer shouldn’t even notice this.

    Thanks for listening,

    Alex Luft 

    Posted in Apple, Blogroll, Business, Decisions, iPhone
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