Comments on: iPhone SMS Attack: A Perfect Example Of Apple and AT&T Customer Service FAIL http://technestreport.com/blog/2009/07/30/iphone-sms-attack-a-perfect-example-of-apple-and-att-customer-service-fail/ We cover, review and analyze the tech industry from head to toe Thu, 02 Feb 2012 00:38:11 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: alexluft http://technestreport.com/blog/2009/07/30/iphone-sms-attack-a-perfect-example-of-apple-and-att-customer-service-fail/comment-page-1/#comment-904 alexluft Fri, 31 Jul 2009 02:34:18 +0000 http://technestreport.com/blog/?p=2131#comment-904 Agreed, it's not "in the wild yet," but I think it's important to be able to communicate with your customers. As I stated, I received more than a few questions regarding this issue, and those were from my non-geek friends! There is simply no excuse, though, for not having fixed it when Apple was first given the info about it. PS: post updated with your name! Agreed, it's not "in the wild yet," but I think it's important to be able to communicate with your customers. As I stated, I received more than a few questions regarding this issue, and those were from my non-geek friends!

There is simply no excuse, though, for not having fixed it when Apple was first given the info about it.

PS: post updated with your name!

]]> By: JasonStatham http://technestreport.com/blog/2009/07/30/iphone-sms-attack-a-perfect-example-of-apple-and-att-customer-service-fail/comment-page-1/#comment-901 JasonStatham Thu, 30 Jul 2009 21:27:17 +0000 http://technestreport.com/blog/?p=2131#comment-901 There isn't anything to worry about since no one but the researchers know how to perform the SMS attack BUT knowing that other people can try to figure it out..... is scary. Supposedly these researchers are going to show apple today on how to perform it. So it's way to soon for apple to say anything at the moment since there are no real cases of people being attack by this method. Its not a good idea for a company to scare their customers away so fast and easily when they don't even have the proper information themselves. What i call a complete utter failure is that apple knew about this a month ago...but did nothing to fix it. The most simplest advice you can give users is just to turn off your phone if you find anything fishy. There isn't anything to worry about since no one but the researchers know how to perform the SMS attack BUT knowing that other people can try to figure it out….. is scary. Supposedly these researchers are going to show apple today on how to perform it. So it's way to soon for apple to say anything at the moment since there are no real cases of people being attack by this method. Its not a good idea for a company to scare their customers away so fast and easily when they don't even have the proper information themselves. What i call a complete utter failure is that apple knew about this a month ago…but did nothing to fix it. The most simplest advice you can give users is just to turn off your phone if you find anything fishy.

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